Privacy Policy

1. Who we are

Champion Travel & Tour Pvt Ltd ("Champion Travel", "we", "us" or "our") operates this website and arranges travel services. Our office is at 99/2, Nungambakkam High Road, Nungambakkam, Chennai – 600034, Tamil Nadu, India. We are the data fiduciary responsible for the personal data you share with us.

This policy explains what information we collect through https://www.championtravel.in and in the course of serving you, why we collect it, who we share it with, how we protect it, and the rights available to you — including under India's Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information we collect

• Information you give us: when you submit an enquiry, callback request, trip-planner or contact form, we collect details such as your name, phone number, email, destination, travel dates, number of travellers and travel preferences.
• Booking information: to make a booking we may collect further details — passenger names as per passport, date of birth, passport details, nationality, billing details, and the preferences or special requirements you share (for example dietary or accessibility needs).
• Communications: records of your enquiries and our correspondence with you, including over email, phone and WhatsApp.
• Technical & usage information: basic analytics such as pages viewed, device and browser type and approximate location, collected automatically to operate and improve the site.

3. How and why we use your information

• To respond to your enquiry, prepare quotations and itineraries, and provide the travel services you request.
• To make and manage your bookings with airlines, hotels, visa authorities and other suppliers.
• To communicate with you about your trip, including confirmations, updates and support before, during and after travel.
• To meet legal, tax and regulatory obligations.
• With your consent, to share relevant travel offers and updates. You can opt out of marketing at any time.
• We process your data on the basis of your consent, to perform our services for you, and to comply with law. We do not sell your personal data.

4. Who we share it with

• Travel suppliers required to fulfil your booking — for example airlines, hotels, cruise lines, destination management companies, transport providers and insurers.
• Government, consular and immigration authorities where required for visa or travel processing.
• Payment processors and banks to take payment securely.
• Our internal operations and support systems used to manage enquiries and bookings.
• Authorities or advisors where disclosure is required by law, regulation or legal process.
• We share only the data necessary for these purposes, and we require those we share with to protect it.

5. International transfers

Because we arrange international travel, some of your information is necessarily shared with suppliers and authorities located outside India in order to deliver the services you have booked. Where this happens, it is done in accordance with applicable law and only to the extent required to provide your travel arrangements.

6. Cookies & analytics

Our website may use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; some features may not function fully if cookies are disabled.

7. Storage, security & retention

Enquiries and booking information are stored securely in our internal systems, and we apply reasonable technical and organisational safeguards to protect your data against loss, misuse and unauthorised access.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee its absolute security.

We retain personal data only for as long as needed to serve you, to maintain our business records, and to meet legal and statutory obligations, after which it is deleted or anonymised.

8. Your rights

• Access the personal data we hold about you and information about how it is processed.
• Request correction or updating of inaccurate or incomplete data.
• Request erasure of your personal data, subject to our legal retention obligations.
• Withdraw consent to processing or marketing at any time (this will not affect processing already carried out).
• Nominate another person to exercise your rights in the event of your death or incapacity, and raise a grievance with us.

To exercise any of these rights, contact us at info@championtravel.in and we will respond in line with applicable law.

9. Marketing & WhatsApp communications

If you contact us via WhatsApp, phone or email, we use those channels to respond to and service your enquiry. We will only send promotional messages with your consent, and every marketing message includes a way to opt out. You can ask us to stop marketing communications at any time.

10. Children's privacy

Our services are intended for adults. We do not knowingly collect personal data directly from children except as part of a family booking made by a parent or guardian. Where a booking includes a minor, the details are provided by the responsible adult.

11. Grievance Officer

If you have any question, concern or complaint about how your personal data is handled, please contact our Grievance Officer at info@championtravel.in or +91-44-4276 7771 / 7175, Champion Travel & Tour Pvt Ltd, 99/2, Nungambakkam High Road, Nungambakkam, Chennai – 600034, Tamil Nadu, India. We will acknowledge and address your grievance in accordance with applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update shown above. Please review it periodically.